Refund policy

Return & Refund Policy

At NAY FASHION, customer satisfaction is our priority.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:
• The item must be unused, unworn, and in its original packaging.
• Proof of purchase is required.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos. We will review your claim and arrange a replacement or refund when appropriate.

Non-Returnable Items

• Personalized or custom-made products.
• Gift cards.
• Items marked as Final Sale.

Refunds

Once your return request is approved and the returned item is received (if required), your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Order Cancellation

Orders can be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

If you have any questions about your order, returns, or refunds, please contact us through our Contact Us page. We will be happy to assist you.

whatsapp: +972509822091

email: hth90095@gmail.com